Support Index

1. Please Note : We don't provide telephone support
we are based in Australia > So there are time zone issues.

2. Please go to and read the instructions in the links provided below first.

3. or contact us

 

• PC
• MAC
PC - Installation Mac - Installation
USB Port Install USB Port Install
Serial Port Install  
Games Port Install  
• Software
•  Software

Express Scribe ~ Setup Instructions

Express Scribe Help

NCH Express Scribe for OSX

NCH Express Dictate for OSX

FTR Player  
HotKey Application
iTunes Plug-in
InqScribe  
Quicktime InqScribe
RealPlayer 11 Plug-in Transcriva
Transcriva setup
Windows Media Player 9 application  
Windows Media Player 11 plug-in Mac VLC - how to
   
   
How to - Streaming Audio  
How to - CD / DVD's Working with DVD Content - how to
How to - WMRecoder  
How to - Vista Quicktime  
How to - StenoCat  
vMware Support  
vPedal Windows API vPedal OSX API

Note: if you purchased a vPedal from Stenograph Corp support number is 1.800.323.4247 x7502. or Email

Contact them if you are a shorthand writer because we don't have a copy of CaseCat and as such are not in a position to help you with your issues. you will need to have "Proof of Purchase" information ready.


Unsupported Software List:

We have tried to get support for vPedals from these companies but have been unsuccessful so far. Please contact them & urge them to include support for vPedals in the next version of their software.

Winscribe, Quickscribe, Dictaphone


 

Please include the information requested in the 8 items below BEFORE you email us.

1. "Proof of Purchase" information from vPedal > such as > invoice number / cart number / worldpay transaction number etc.

2. What kind of vPedal did you purchase - games, serial port or usb?

3. What is the configuration of your computer? - (on PC > to find out > go to start > settings>control panel > system > general)

4. How much memory ?
5. What kind of cpu ( pentium I etc) ?
6. What version of operating system, WIN98/ME/XP / OSX 10.4 etc..

7. What steps have you already taken to troubleshoot your issue? ( i.e. trying the vPedal on another computer..... if possible)

8. A description of your issue.

contact us


 

Barcode Data

Global Trade Item Numbers (GTINs) for the North American market
( 12 bit )

vP-1 -001 / USB Footpedal
GTIN-12 (UPC-A): = 850762002015
vP-2 -002 / USB Footpedal
GTIN-12 (UPC-A): = 850762002022
vP-3 -003 / USB Footpedal
GTIN-12 (UPC-A): = 850762002039
vP-4 -004 / USB Footpedal
GTIN-12 (UPC-A): = 850762002046
vP-5 - 005 / vD-1 Mk I = vDictate / USB Digital Audio Recorder

GTIN-12 (UPC-A): = 850762002053
vP-7 -007 / Audio Headset
GTIN-12 (UPC-A): = 850762002077

Global Trade Item Numbers (GTINs) for the Rest of the World ( 13 bit )

vP-1 -001 / USB Footpedal
GTIN-13 (EAN/UCC-13): = 9342259000013
vP-2 -002 / USB Footpedal
GTIN-13 (EAN/UCC-13): = 9342259000020
vP-3 -003 / USB Footpedal
GTIN-13 (EAN/UCC-13): = 9342259000037
vP-4 -004 / USB Footpedal
GTIN-13 (EAN/UCC-13): = 9342259000044
vP-5 - 005 / vD-1 Mk I = vDictate / USB Digital Audio Recorder
GTIN-13 (EAN/UCC-13): = 9342259000051
vP-7 -007 / Audio Headset
GTIN-13 (EAN/UCC-13): = 9342259000075

 

 


 

 

contact us

 

 

 

 

 

 

vPedal.com