Note:
if you purchased a vPedal from Stenograph Corp support number
is 1.800.323.4247 x7502. or Email
Contact them
if you are a shorthand writer because we don't have a copy of CaseCat
and as such are not in a position to help you with your issues. you
will need to have "Proof of Purchase" information ready.
Unsupported
Software List:
We have tried
to get support for vPedals from these companies but have been unsuccessful
so far. Please contact them & urge them to include support for
vPedals in the next version of their software.
Winscribe,
Quickscribe, Dictaphone
Please
include the information requested in the 8 items below BEFORE you
email us.
1.
"Proof of Purchase" information from vPedal > such as
> invoice number / cart number / worldpay transaction number etc.
2.
What kind of vPedal did you purchase - games, serial port or usb?
3.
What is the configuration of your computer? - (on PC > to find
out > go to start > settings>control panel > system >
general)
4. How much memory
?
5. What kind of cpu ( pentium I etc) ?
6. What version of operating system, WIN98/ME/XP / OSX 10.4 etc..
7. What steps
have you already taken to troubleshoot your issue? ( i.e. trying the
vPedal on another computer..... if possible)
8. A description
of your issue.
