FAQ's

BIOS& USB:

Some older Motherboard's have the USB port disabled by default. To enable the USB port you have to reboot your PC & whilst it is counting memory press the key that allows you to enter setup ( this varies allot between manufactures)

Search through the various pages looking to the setting that refers to USB Port and ensure that it is has been enabled.

Save the new settings > Exit > Reboot

if you are still having problems click on the link below

Advanced USB Trouble Shooting

 

  
 

 

 

 

The link below sends you to a discussion etc...about Streamining and WMP11 plugin

Streaming Audio - how to

  
 

 

 

 

 

vPedal Care and Maintenance tip

It has come to our attention that after 6 months or so of use, the to screws indicated in the image below can become loose -causing them to drop out, and possibly being lost.

To avoid this occurrence Vpedal recommend that you either

  • Tighten the screws every month or so dependant upon usage
  • Use a small drop of Metal glue / Locktite, to glue the screws in place so that they can't drop out
  • Place a band of cellotape across the holes so that if the screws drop out they will be caught by the tape so that the screws can be returned and fixed back into position.
  • Note: actions have been taken at the factory so that this is less on an issue in the future.

 

  
 

 

 

 

 

What is a Games Port?

An old style Sound card

The games port is usually part of your sound card it is a D shaped connector with 15 sockets ( shown above below the red writing)

A new type "Built in" Sound Card

For easy installation we would recommend purchasing a Games port Version of a Vpedal over a USB Version ( its cheaper too)

 

  
 

 

 

 

 

USB Vpedal & NT4:

Because of the lack of support in the Operating system for USB devices. The USB Version of the Vpedal will not work with NT4 Workstation or NT4 Server.

The Games port versions of the Pedal will still operate.

 

  
 

 

 

 

 

 

No Games Port?

There are several options available

1. Use the USB version of the Vpedal.

("Please Keep in mind the exceptions listed above")

2. Install a Games Port Card

3. Purchase a USB to Games Port converter.

(Suitable for laptop usage if you are using NT4 Wkstation)

 

  
 

 

 

 

 

 

Installation note

Vpedal USB / Games Port & NT4 - WinXP

If you are using NT4 Workstation, XP Professional or XP Home Edition then you have to be logged in with administrator rights on your pc.
You can check & change your rights by going to the "Control panel" then choosing the Users Accounts icon.
Then choosing the name that you log in as & then check to see if you have administrator rights.
To give yourself admin rights you click on "change my account type".

Also if you installed programmes without admin rights there is a good chance that they won't work.

 

  
 

 

 

 

 

Common problems with e-mail's:

Be aware of the size of the file you are sending. Most ISP's ( Internet Service Providers ) enforce a 10 megabyte limit on attachments to Emails ( It is even less with the free Email Browser based Mail services such as Hotmail YahooMail etc.)

There are few ways around this issue:

(i.) create multiple files to contain the full dictation. Then send them in separate e-mails

or

(ii.) Install a FTP ( File Transfer Protocol) client software on both your Transmitting and Receiving computers. (Ask your IT person about this one, it's a little more complex but it is worth it if you intend to send many long dictation files)

(iii.) Get a real Email address from your ISP if possible.

 

  
 

 

 

 

How to Print Screen:

recreate any error messages on your computer screen

then press the " Print Screen" key on your key board

(it is located above the insert | delete keys on the right hand side of your keyboard in the same row that contains the F1 - F12 keys)

then open msword or wordpad press ctrl + v ( paste ) - and then save the document.

An image will then be placed in a document which then can be attached and Email.

 

 

  
 

 

 

 

 

 

If all else fails & before emailing us we need to know

1.What kind of Vpedal did you purchase - games port or USB?

2.What is the configuration of your pc-

(to find out go to start > settings>control panel > system > general)

  • how much memory ?
  • what CPU (pentium I etc.) ?
  • what version of windows,
  • pls do a print screen ( as described above - and then attach the document and then email back to us
  • help us to help you solve your issues.

Email Support: Support@VPedal

 

 

 

  
 

 

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